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CHAPTER IX. BUSINESS TRAVEL A. BUSINESS CUSTOMS Costa Rican business executives place great importance on personal contacts with foreign suppliers. Appointments should take place in the hosts' facilities instead of a hotel room. Unlike the protocol in some neighboring countries, formal business attire is appropiate (and expected) for most business and commerical encounters. Typical working hours are from 08:00 AM to 12:00 PM, and from 02:00 PM to 06:00 PM. The Costa Rican Government has a continuous working schedule from 07:30 AM to 04:00 PM. Most banks open from 09:00 AM to 03:00 PM. B. TRAVEL ADVISORY AND VISAS Petty crime is frequent. Thefts, especially in urban areas, and car break-ins are common. Thefts take place on the street and from cars. U.S. passports are a particular target. The loss or theft of a U.S. passport should be reported immediately to the local police and the U.S. Embassy. Some remote trails in national parks have been closed because of the low number of visitors and reported robberies of hikers in the area. Tourists should check with forest rangers for current park conditions. A passport is not/not required to enter Costa Rica either for business or tourism, however the U.S. Consulate in Costa Rica highly recommends the use of a valid passport to enter the country. At the discretion of Costa Rican authorities, travelers are sometimes admitted with the original copy of a certified U.S. birth certificate and photo I.D. for tourist or business stays of up to 90 days. When a passport is not used travelers are issued a tourist card upon arrival at the airport. U.S. citizens must have an onward or return ticket to obtain a tourist card. Upon departure every tourist is required to pay an airport tax (in 1995/$17.00). To obtain additional and updated information on entry and exit requirements, travelers can contact the Consular Section of the Embassy of Costa Rica at 1825 Connecticut Avenue N.W., Suite 211, Washington, D.C. 20009; Tel: (202) 328-6628 or the nearest Costa Rican consulate in Los Angeles, Miami, Chicago, New Orleans, New York or Houston. U.S. AND COSTA RICAN (C.R.) HOLIDAYS (CY '96) Jan. 1 - U.S./C.R. New Year's Day Jan. 15 - U.S. Martin Luther King's Birthday Feb. 19 - U.S. President's Birthday Mar. 19 - C.R. St. Joseph's & St. Paul Apr. 4 - C.R. Holy Thursday Apr. 5 - C.R. Good Friday Apr. 11 - C.R. Juan Santamaria May. 1 - C.R. Labor Day May. 27 - U.S. Memorial Day Jun. 10 - C.R. Corpus Christi Jun. 29 - C.R. St. Peter and St. Paul Jul. 4 - U.S. Independence Day Jul. 25 - C.R. Annexation of Guanacaste Aug. 2 - C.R. Our Lady of Los Angeles Aug. 15 - C.R. Assumption Day Sep. 2 - U.S. Labor Day Sep. 15 - C.R. Independence Day Oct. 10 - U.S. Columbus Day Oct. 12 - C.R. Columbus Day Nov. 11 - U.S. Veteran's Day Nov. 21 - U.S. Thanksgiving Day Dec. 8 - C.R. Immaculate Conception Dec. 25 - U.S./C.R. Christmas Day It is recommended that business trips to Costa Rica not be scheduled immediately before, or immediately after local or U.S. holidays. D. BUSINESS INFRASTRUCTURE TRANSPORTATION: Costa Rica's infrastructure is among the best developed in the region. There are more than 7,000 kilometers (4,400 miles) of principal highways and roads and some 16,000 kilometers (9,600 miles) of rural roads. However maintenance of these roads is far from optimal. Cars and drivers both suffer on Costa Rican roads and highways which annually handle rains of over 120 inches. Costa Rica has more than 500 kilometers (300 miles) of railway track, but little of it is currently in use. There are also more than 100 small private landing fields serving 272 registered aircraft. All over-land cargo, except bananas from the Pacific ports, are transported via truck. San Jose's principal airport, Juan Santamaria International Airport, is served by 19 international passenger airlines and six cargo airlines. To serve the Guanacaste tourist area, the Liberia International Airport was inaugurated in December 1991 but is not fully in service yet. Once completely operational (tentatively scheduled for October 1995), it will boost the growing tourism market in Guanacaste and the Gulf of Papagayo tourist area. Regional airports offer regularly scheduled domestic flights to Limon, Golfito, Quepos and Tamarindo. There is good taxi and public bus service in the capital (San Jose). Rent-a-car services are also available. Taxis (official taxis are red) are the recommended means of travel for the business executive. LANGUAGE: Although Costa Rica is a Spanish-speaking country, most business executives speak English. COMMUNICATIONS: Costa Rica enjoys an advanced telecommunications network, although some 67,000 Costa Ricans are waiting for a telephone line. Telephone service, in general, is reliable. The country also enjoys both public cellular services and data transmission services. AT&T, Sprint and MCI are available from Costa Rica. HOUSING: Living conditions are very good, although not inexpensive. The perennial spring climate, scenic beauty, housing, food, and ancillary services make it a comfortable (but not/not necessarily easy) place to live. Costa Rica offers foreign business travelers a wide variety of suitable, modern hotels and excellent bed and breakfast facilities located in San Jose, and in neighboring cities. Prices are affordable and business services of all type (e.g. fax, conference rooms, projectors, etc.) are available in most larger hotels. HEALTH: In general medical services (excluding some overcrowded and ill- equipped hospitals) are very good. All Costa Rican workers and their dependents are covered by a public healh care system administered by the Costa Rican Social Security Fund (Caja Costarricense de Seguro Social-CCSS). Many doctors in both the national health system and private clinics have been trained abroad and fluent in English. Specialists are available in almost all branches of medicine. Although seriously overcrowded, Hospital Mexico and the San Juan de Dios Hospital are the best-equipped in Central America. Private clinics accept major credit cards. As in any tropical climate country, insects thrive. Although the mosquitoes in San Jose do not carry malaria the dengue mosquito has been found in Costa Rica. Numerous eradication programs are presently in operation throughout Costa Rica. FOOD: Modern shopping centers and supermarkets, along with the traditional open air markets, provide a complete variety of goods and services. Vegetables, meat, poultry, fish, fruit, and pasteurized dairy products are especially tasty and fresh. Numerous restaurants specialize in local, Oriental, American, and Continental cuisine.